Q: Can I get a Pro edition trial license so I can test its features?

A: You can activate a free, time-limited professional edition trial from within the Permissions Reporter software. To do so, click the main window Help menu and select the Try the Pro Edition option.

Q: If I buy a license, will it expire?

A: No, your license is permanent and will never expire. Minor version upgrades are always free, while major version upgrades are heavily discounted.

Q: I've lost my license key. Can you send it to me?

A: Sure. Just contact us via email with as much information as possible, including the email address you used to place the order.

Q: How does the single-user license work?

A: Single-user licenses can be used by a single individual on a single computer. If Permissions Reporter is to be used by more than one person, or installed on multiple computers, you will need separate licenses for each user / installation combination. We offer discounts on multiple single-user license purchases. We also offer site-wide and country-wide licenses that allow for unlimited users and installations within a specific geographic scope.

Q: How does site-wide licensing work?

A: Site-wide licenses may be used at Customer locations within a 10-mile radius of the site identified by the address indicated during the License Key purchase process (the "Site"), by any and all of Customer's employees while personally present at the Site.

Q: How does country-wide licensing work?

A: Country-wide licenses provide an unlimited user license key that can be used anywhere within the country identified by the address indicated during the license key purchase process.

Q: Are paid license upgrades free?

A: Minor version upgrades are free, while major version upgrades are heavily discounted.

Q: What is your return policy?

A: Because we make a fully functional trial version of Permissions Reporter available to all users at no cost, Key Metric Software does not accept returns for product license purchases. If you need more time to evaluate Permissions Reporter prior to licensing, please email us.

Q: What if I have more questions?

A: Please email us with any other questions you may have. We'd be happy to hear from you!


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